Seoul Incheon International Airport Wins Multiple Honors at 2025 ASQ Customer Experience Awards

Incheon International Airport has once again been recognized among the world’s leading airports for passenger experience, earning several top distinctions at the 2025 ASQ Customer Experience Awards.

The awards, organized annually by Airports Council International (ACI World), are widely regarded as the most credible global benchmark for airport customer experience. The Airport Service Quality (ASQ) program evaluates airports based on direct passenger feedback collected through standardized surveys conducted during departures and arrivals.

Unlike online polls or public voting systems, the ASQ program gathers real-time feedback from travelers during their actual airport journeys. This methodology provides a comprehensive and data-driven assessment of passenger satisfaction across the entire travel experience.

According to ACI World, passenger feedback is collected from more than 110 countries and benchmarked across over 400 airports worldwide. The evaluation framework measures more than 50 service touchpoints, covering all stages of the airport journey from check-in and security to boarding, cleanliness, and ease of navigation.

Within this global benchmarking system, Incheon International Airport achieved several notable recognitions in the 2025 awards.

The airport was named Best Airport at Departures in the category for airports handling more than 40 million passengers annually. This category includes some of the world’s largest and busiest aviation hubs, making the recognition particularly significant in the highly competitive global airport landscape.

Further recognition came through awards highlighting specific aspects of the passenger journey. Incheon International Airport was named Best Airport: Easiest Airport Journey, reflecting passenger feedback on the simplicity and efficiency of navigating through the airport’s processes and facilities.

The airport also received the Best Airport: Cleanest Airport award, underscoring its high standards in hygiene, maintenance, and overall terminal environment—factors that have become increasingly important for travelers in the post-pandemic era.

The ASQ Customer Experience Awards have become a key benchmark for airports seeking to measure service quality and passenger satisfaction on a global scale. Because the awards rely on standardized surveys conducted at the airport during actual travel experiences, they are widely viewed within the aviation industry as one of the most reliable indicators of airport service performance.

For Incheon International Airport, the latest recognition reinforces its long-standing reputation as one of the world’s most passenger-focused aviation hubs. As global air travel continues to recover and competition between major international airports intensifies, customer experience has emerged as a critical factor in maintaining hub competitiveness and attracting airlines and passengers alike.

The 2025 ASQ results highlight how operational efficiency, passenger convenience, and service quality remain central to the airport’s strategy as it prepares for future growth in international travel demand.